Availability Management Whitepaper

Optimizing Availability for IT Service Management Excellence

Availability Management offers organizations solid benefits in customer service and cost effectiveness. It represents an opportunity for an IT department to adopt a positive approach centered upon providing services when people need them, rather than just supporting services when things go wrong.

While a degree of ITIL maturity is undoubtedly required, Availability Management should be of interest to organizations at all levels of maturity. Availability is a highly effective end goal as it provides a roadmap for how ITIL processes should be organized and integrated.

It is this integration between ITIL processes that is the key to effective Availability Management. The three-phase plan outlined in this whitepaper serves to illustrate this, with inputs from multiple ITIL sources forming the basis of the planning, monitoring and improvement phases. The importance of tight integration between ITIL processes is a key consideration when selecting a software solution. Solutions such as infraEnterprise, which provide end to end, out-of-the-box integration between ITIL processes, will provide significant benefits.

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Phone: +44 148 321 3200
Email: info@infra.co.uk

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