Next Generation Asset Management Whitepaper
Cost versus value: Aligning IT infrastructure with business priorities
and services through proactive, integrated Asset Management.
This whitepaper is recommended reading for IT professionals, Service Managers, IT Directors, CIOs, Financial Directors and business stakeholders involved in planning, approving and implementing best practice IT Service Management processes, and with responsibility for ensuring value and return on investment on IT infrastructure expenditure, and alignment of services to business goals for competitive advantage.
What if an organization could manage its IT assets as ‘active’ contributors to services and business goals? Think ‘achieving a faster turnaround of revenue-generating mailings’, rather than ‘buying a printer’.
What if it were possible to proactively manage each IT asset across its lifecycle, from purchase to retirement or replacement, just as a fleet manager would manage an executive’s company car in terms of performance versus company policy and total cost of delivering the transport package?
What if, for example, relevant information about hardware and software assets, their users and the services they related to was made instantly visible to the Service Desk while logging each call? And that asset information could be instantly updated as part of the Incident lifecycle?
And what if each service request, say a new starter request for a phone, a laptop and email account, could be initiated by the user directly from an online Service Catalog, speeding through the approval process in minutes or even seconds rather than days, with the relevant business unit cross-charged in line with departmental budgets?
What if the increasingly complex area of IT contract management could be automated to remove the risk of software licensing breaches? With automated reports providing valuable information for future contract negotiations.
These are the real possibilities offered by Next Generation Asset Management, where business needs and services planning are inextricably linked, and where valuable asset data is harnessed and put to work, seamlessly integrating with core IT Service Management processes to deliver so much more than the sum of the parts. Unsurprisingly more and more organizations are asking not ‘what if’, but ‘when’?
Today’s service-centric approach to Asset Management is revolutionizing IT
departments’ ability to deliver cost-efficiencies, service improvements and financial
transparency, while maximizing return on investment across all asset classes.
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