Next Generation IT Asset Management

Overview

IT Asset Management (ITAM) is the discipline of managing the lifecycle of IT assets (hardware and software) from acquisition through to disposal, with a particular focus on tracking the financial costs and legal aspects of these assets. ITAM was historically seen as a stand-alone discipline, but is more accurately viewed as a subset of the ITIL Service Asset and Configuration Management process, as all IT assets only exist to support the delivery of services.

Effective Asset Management can optimize an organizations long term expenditure on assets, reduce the legal and financial risk associated with supplier audits, and proportionally allocate the costs of assets to those organizational units that benefit from their use.

VMware Service Manager provides:

• Management of all classes of IT assets including high value IT assets such as servers, storage arrays, software licenses, low value hardware items and spare parts.
• Tracking the lifecycle status of software licenses and hardware inventory (e.g. on order, available, allocated, retired)
• Self-service access to asset requests through the Service Catalog.
• Automation of software license request fulfilment and deployment.
• Discovery of deployed software licenses through Federated CMDB connectors.
  

VMware Service Manager allows users to manage the lifecycle of all IT assets

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VMware Service Manager provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software. Copyright © 2010 VMware, Inc. All rights reserved.