Configuration, Change and Release Management

Availability Management

Availability Management can have a significant impact on the success and reputation of an enterprise. Defining, monitoring and reporting on the availability of IT Services and their supporting processes will enable an IT organisation to consistently meet its business objectives in a cost-effective manner.

VMware Service Manager provides:

  • An option to set Availability targets for critical items that need to be tracked and reported.
  • The ability to schedule outages through Incident and Change Management.
  • Comparison of actual Availability performance against expected or contracted Availability.
  • The ability to maintain Availability data through easy-to-use screens that are accessed directly from
    the CMDB.
  • Automatic notification when Availability targets are under threat.
  • Integration of Availability Change periods with Change and Release Management.
  • Graphical representation of CMDB outages to identify possible causes of Incidents.
  • Automatic outage creation based on integration with network monitoring tools.

Key Business Benefits
  • Reliable Availability of IT services and processes
  • Cost-effective provision of services to meet business objectives
  • Reduced frequency, duration and impact of outages

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