Services
Training Services
VMware Service Manager offers an extensive range of training courses designed to make your staff productive as quickly as possible. Each course is comprised of core units, with a range of optional modules to best meet your knowledge needs.
Our Courses
Our comprehensive range of courses cover end user training and administrator training, through to certification and customization courses for developers.
Version 9 Courses:
Operator Courses |
Upgrade Courses Other Courses
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Version 8 Courses:
| Operator Courses Managing Requests & Tasks Service Desk Operator Administration Courses Configuration Management Service Desk Administration Service Level Management Workflow Administration Workflow Template Design Customization Courses Certified Developer Customizing Customer Portal Report Designer Screen Designer |
Other Courses Availability Management (UK) Knowledge Bank Management (UK) |
On-Site training
VMware Service Manager's Training Services offer on-site training classes to bring everyone, from beginners to administrators, up to speed. Our instructors provide comprehensive course materials at your location. We offer you a smooth transition with minimal expense and less time spent away from work.
Regular courses at VMware offices
Perfect for new staff or refresher training, our regular scheduled courses allow you to keep your staff skills up to date.
The current schedule for each region is detailed below:
Australia Q3 2010
United Kingdom 2010
United States 2010
E-learning Courses (V8.0 and V9.0)
We now have a series of E-learning Videos for training that can be done anywhere any time. The following titles are available:
- Logging and Managing Calls
- Managing Requests and Tasks
- VMware Service Manager Administration (Includes IPK and Workflow)
- Knowledge Bank
- Service Level Management
- Workflow Template Design
Download the eLearning Brochure >>
View our Service Manager Overview Video here >> 1
Train the Trainer
Take complete control of your training by opting for our Train the Trainer Package. Our instructors will ensure your trainers are up to speed and provide you with licensing for our comprehensive training manuals.
Training customized for you
Custom training for your organization's particular requirements can always be catered for, with course material customized to reflect your unique configuration and implementation. Ask your account manager for more information on this service.
Request more details, or book a course
VMware Service Manager clients can find full course details of VMware Service Manager training courses on VMware Vault or contact:
Global Training Inquiries:
Phone: + 1-866-377-4710
Email: eduoperations@vmware.com
For more information on our products and services Contact VMware