EMC Ionix Service Manager Services
Training Services
EMC Ionix Service Manager offers an extensive range of training courses designed to make your staff productive as quickly as possible. Each course is comprised of core units, with a range of optional modules to best meet your knowledge needs.
Our Courses
Our comprehensive range of courses cover end user training and administrator training, through to certification and customization courses for developers.
| Operator Courses Managing Requests & Tasks Service Desk Operator Administration Courses Configuration Management Service Desk Administration Service Level Management Workflow Administration Workflow Template Design Customization Courses Certified Developer Customizing Customer Portal Report Designer Screen Designer |
Upgrade Courses CMDB Upgrade Service Desk Operator Upgrade Service Desk Admin Upgrade Service Level Mgmt Upgrade Workflow Admin Upgrade Workflow Manager Upgrade Other Courses Availability Management (UK) Knowledge Management (UK) |
On-Site training
EMC Ionix Service Manager's Training Services offer on-site training classes to bring everyone, from beginners to administrators, up to speed. Our instructors provide comprehensive course materials at your location. We offer you a smooth transition with minimal expense and less time spent away from work.
Regular courses at EMC offices
Perfect for new staff or refresher training, our regular scheduled courses allow you to keep your staff skills up to date.
The current schedule for each region is detailed below:
Australia Q1 2010
Australia Q2 2010
United Kingdom 2010
United States 2010
E-learning Courses
EMC now has a series of E-learning Videos for training that can be done anywhere any time. The following titles are available:· Logging and Managing Calls (Includes Knowledge Bank)
· Managing Requests and Tasks
· Ionix Service Manager Administration (Includes IPK and Workflow)
· Request Submission Designer
· Service Level Management
· Workflow Template Design (Includes Request Submission Designer)
View examples of our Videos here
Train the Trainer
Take complete control of your training by opting for our Train the Trainer Package. Our instructors will ensure your trainers are up to speed and provide you with licensing for our comprehensive training manuals.
Training customized for you
Custom training for your organization's particular requirements can always be catered for, with course material customized to reflect your unique configuration and implementation. Ask your account manager for more information on this service.
Request more details, or book a course
EMC Ionix Service Manager clients can find full course details of Ionix Service Manager training courses on EMC's Powerlink. For access, or general information about Training, please Contact EMC Ionix.
For more information on our products and services Contact EMC Ionix