News24th November,2008
EMC Infra positioned in the 2008 'Magic Quadrant for IT Service Desk'
Evaluation based on completeness of vision and ability to execute
HOPKINTON, Mass. (London, Sydney) - November 24th 2008 - EMC Infra, a leading provider of end-to-end IT Service Management software for enterprise-class organizations, today announced its inclusion in the report ‘Magic Quadrant for the IT Service Desk, 20081 ’, by Gartner Inc.
EMC Infra Managing Director Nathan Brumby commented, “ We are delighted to be positioned in Gartner Inc.’s ‘Magic Quadrant for the IT Service Desk, 2008’, and consider that this underlines our ability to deliver value to customers at a time when they are focused on achieving cost-effective business services. From the network and application discovery level through compliance and change, and encompassing service catalog and web self-service, EMC Infra delivers rapid-to-deploy, real-world solutions in synergy with today’s business needs.”
According to the report, “The increasing complexity of the IT environment, the pressure to reduce costs and the drive to align IT resources with businesses priorities continue to fuel the IT organization to improve the people, processes and technologies of the service desk.’
EMC’s Infra, Smarts and Voyence product families support and enhance IT Service automation, operations and delivery in enterprise organizations. Developed on the foundations of ITIL best practice, EMC’s IT Service Automation & Operations solutions delivers end-to-end IT Service Management, visibility and control by enabling and improving the Service Desk function, service-centric CMDB population and federation, as well as key processes related to Workflow, Incident, Problem, Event, Change, Configuration Management and ensuring IT compliance.
The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1 Magic Quadrant for the IT Service Desk, November 4th 2008, David M. Coyle and Kris Brittain
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This release contains "forward-looking statements" as defined under the Federal Securities Laws. Actual results could differ materially from those projected in the forward-looking statements as a result of certain risk factors, including but not limited to: (i) adverse changes in general economic or market conditions; (ii) delays or reductions in information technology spending; (iii) our ability to protect our proprietary technology; (iv) risks associated with managing the growth of our business, including risks associated with acquisitions and investments and the challenges and costs of integration, restructuring and achieving anticipated synergies; (v) fluctuations in EMC Ionix, Inc.'s operating results and risks associated with trading of EMC Ionix stock; (vi) competitive factors, including but not limited to pricing pressures and new product introductions; (vii) the relative and varying rates of product price and component cost declines and the volume and mixture of product and services revenues; (viii) component and product quality and availability; (ix) the transition to new products, the uncertainty of customer acceptance of new product offerings and rapid technological and market change; (x) insufficient, excess or obsolete inventory; (xi) war or acts of terrorism; (xii) the ability to attract and retain highly qualified employees; (xiii) fluctuating currency exchange rates; and (xiv) other one-time events and other important factors disclosed previously and from time to time in EMC's filings with the U.S. Securities and Exchange Commission. EMC disclaims any obligation to update any such forward-looking statements after the date of this release.
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