EMC Infra positioned in the 2008 'Magic Quadrant for IT Service Desk'
News24th November , 2008
Evaluation based on completeness of vision and ability to execute
HOPKINTON, Mass. (London, Sydney) - November 24th 2008 - EMC Infra, a leading provider of end-to-end IT Service Management software for enterprise-class organizations, today announced its inclusion in the report ‘Magic Quadrant for the IT Service Desk, 20081 ’, by Gartner Inc.
EMC Infra Managing Director Nathan Brumby commented, “ We are delighted to be positioned in Gartner Inc.’s ‘Magic Quadrant for the IT Service Desk, 2008’, and consider that this underlines our ability to deliver value to customers at a time when they are focused on achieving cost-effective business services. From the network and application discovery level through compliance and change, and encompassing service catalog and web self-service, EMC Infra delivers rapid-to-deploy, real-world solutions in synergy with today’s business needs.”
According to the report, “The increasing complexity of the IT environment, the pressure to reduce costs and the drive to align IT resources with businesses priorities continue to fuel the IT organization to improve the people, processes and technologies of the service desk.’
EMC’s Infra, Smarts and Voyence product families support and enhance IT Service automation, operations and delivery in enterprise organizations. Developed on the foundations of ITIL best practice, EMC’s IT Service Automation & Operations solutions delivers end-to-end IT Service Management, visibility and control by enabling and improving the Service Desk function, service-centric CMDB population and federation, as well as key processes related to Workflow, Incident, Problem, Event, Change, Configuration Management and ensuring IT compliance.
The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
1 Magic Quadrant for the IT Service Desk, November 4th 2008, David M. Coyle and Kris Brittain
About EMC
EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organisations of all sizes to transform the way they compete and create value from their information. Information about EMC’s IT Process Automation product suite can be found at www.emc.com and www.infra-corp.com
Press Contact
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Craig Librett
EMC Corporation
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Australia & New Zealand
Aaron Crowther
EMC Corporation
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