Press Release: Infra Corporation Positioned in the Gartner Magic Quadrant for IT Service Desk, 2007
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Evaluation Based upon Completeness of Vision and Ability to Execute
London 25 September 2007 – IT Service Management software developer Infra Corporation has announced its inclusion in the Gartner Magic Quadrant for IT Service Desk, 2007.1
The Magic Quadrant for IT Service Desk evaluates service desk vendors that support large scale enterprise environments of more than 5,000 employees.
The Magic Quadrant report states that the IT service desk market has grown by 14% per year for the past two years.
Infra EMEA Director of Service & Delivery, David Percy comments, “Infra is delighted to be positioned in the Gartner Magic Quadrant for IT Service Desk, 2007.”
David Percy continued to comment, “Infra has established its credentials as an enterprise-class vendor with more than 350 customer sites and reported revenue growth of 58% for the year ending July 2007. This growth reflects our on-going commitment to providing a best of breed integration platform and innovating in the areas that matter to our customers such as rapid deployment, ITIL process automation, ease of configuration and customisation - and of course, having customer-oriented licensing policies.”
Independently verified to the highest level of ITIL service support, infraEnterprise Version 8 is a sophisticated web-based application that provides ITIL processes within one application. Underpinned by a Federated CMDB, the product is fully scalable with rich out-of-the-box IT service management functionality that includes advanced online workflow management, web self-service and knowledge management.
1. Gartner, Inc., "Magic Quadrant for IT Service Desk, 2007" by David M. Coyle, Aug. 23, 2007
About the Magic Quadrant
The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Infra
Infra is the international developer of infraEnterprise, a 100% Web solution that automates IT Service Management processes(including Incident, Problem, Change, Configuration, Release, Availability and Service Level Management). infraEnterprise supports industry best practice methodology such as ITIL and KCS and delivers the best upfront and ongoing value for comparative depth of functionality.
Established in 1991, Infra has regional head offices in the UK, North America and Australia and a worldwide network of partners and distributors.
For more information on our products and services Contact Infra