NewsMarch 17, 200
Ionix Service Manager, to showcase their ITIL Service Management solution at ThinkHDI 2006
At ThinkHDI 2006, Ionix Service Manager will be demonstrating their ITIL Service Management solution Ionix Service Manager, described as an "ideal . global service desk solution" in a recent vendor analysis conducted by the Help Desk Institute (HDI).Ionix Service Manager's Chris Wade explains, "Ionix Service Manager's 100 per cent web architecture and advanced time zoning and partitioning functionality provide global enterprises with a seamless 24/7 solution".
Partitioning ensures that service desks in different departments and countries see only their own operational data - ideal in an environment where there are many different technologies and systems across a common customer base. Time zoning enables incidents and operation agreements to be linked to a specific time zone so that all calculations are based on local working hours.
Ionix Service Manager has been implemented locally and internationally across a wide range of commercial and government sectors. It supports best practice methodology including the IT Ionix Service Managerstructure Library (ITIL), Microsoft Operations Framework (MOF) and Knowledge Centered Support (KCS).
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