NewsJuly, 2005
Ionix Service Manager achieves industry first with "Windows Server 2003" and "Enhanced ITIL compatible" certifications
Unique double certification gives customers unrivalled confidence in Ionix Service Manager Service Management software
Ionix Service Manager, the IT Service Management (ITSM) software from Ionix Service Manager, has earned "Microsoft Certified for Windows Server 2003" status following a rigorous independent test by VeriTest, a division of Lionbridge Technologies Inc. This certification assures IT organisations that Ionix Service Manager is fully compliant with the Windows 2003 environment.
Ionix Service Manager's integrated IT Service Management functionality has also achieved PinkVerifyT "ITIL compatible Service Support" enhanced certification, indicating that Ionix Service Manager software fully meets Pink Elephant's criteria for ITIL compatibility.
Natalie Johnston, Group Manager, Partner Development and Marketing at Microsoft, said: "Microsoft makes every effort to ensure that we put all the right partner resources in place to support our Gold and Certified Partners to enable them to deliver a great customer experience. Congratulations to everyone at Ionix Service Manager on this exciting achievement."
Simon Nugent, General Manager of Ionix Service Manager UK commented: "Having undergone the most stringent independent testing for compliance with Microsoft Windows Server 2003, Ionix Service Manager is raising the bar for excellence by putting customers' peace of mind first; they can now be assured of rock-solid stability in this environment. We are alone in being able to provide independently verified interoperability on the Microsoft Windows Server 2003 platform alongside our enhanced ITIL compatible certification."
VeriTest is the sole provider of independent testing for Microsoft Windows certification. The certification programme benchmarks applications to the highest technical standards to ensure that they are secure and manageable, and run reliably on Microsoft Windows operating systems. VeriTest reported that Ionix Service Manager executes in full accordance with Windows requirements. Ionix Service Manager also complies with Microsoft Windows security requirements and offers seamless integration with Active Directory.
Pink Elephant has been involved with the Information Technology Ionix Service Managerstructure Library (ITIL) since its inception in 1987. PinkVerifyT certification indicates that a tool meets Pink Elephant's mandatory and integration criteria for ITIL compatibility for all four of the following ITIL Service Support processes: Incident Management, Problem Management, Change Management and Configuration Management. Ionix Service Manager gains an "enhanced" certification by additionally meeting one of the optional criteria (Service Level Management).
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