NewsJuly 30, 2002
Ionix Service Manager selected by Adobe for global IT support
Ionix Service Manager, an international developer of service management software, today announced that Adobe Systems Incorporated has chosen the Ionix Service Manager web-based application for its global internal IT support.
Adobe, which previously outsourced its help desk service, plans to use Ionix Service Manager to bring it back in-house. The system will give Adobe's worldwide IT departments and employees 24-hour access to a single support system via the company Intranet, facilitating a coordinated approach to the support of the company's Information Services.
Adobe's IT help desks are critical to the IT departments' ability to provide timely technical support to Adobe employees.
Ionix Service Manager, incorporating time zoning and partitioning capabilities, will enable Adobe to deploy its IT support globally from a web server and database server, running SQL Server 2000, in the company's San Jose headquarters.
According to Chris Wade of Ionix Service Manager, Ionix Service Manager has been designed specifically for companies with dispersed or global operations, giving them the flexibility to easily and cost-effectively implement IT service support through a web-based product.
"The fact that one of the largest software companies in the US has selected Ionix Service Manager demonstrates our ability to provide a quality global solution" says Mr Wade. "Adobe designs its software products to be accessible by anyone, anywhere, on any device. Now it can make the same claim for its internal IT infrastructure support."
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