Aspiren puts Infra to work on new National Performance Management Framework for local government
5 September 2006
Infra's advanced Workflow automates system rollout to 400 local authorities
Technology performance management company Aspiren has selected Infra's IT Service Management solution, Infra, to support the rollout of a new National Performance Management Framework (NPMF) to local authorities across the UK. The Infra implementation will ensure that all procedures associated with deploying the initiative are fully compliant with IT Infrastructure Library (ITIL) best practice.
Aspiren is using Infra's Workflow module to automate the management of 400 local authority technical installations, and to provide managers with one common view of the status of the implementation project. Each local authority has also been given access to an integrated Infra Customer Portal, enabling them to log support calls, such as incidents and requests for changes, directly to London-based Aspiren's Service Desk.
The NPMF is designed to improve the administration of Housing and Council tax benefits and to simplify governmental reporting. Aspiren evaluated a wide number of solutions from IT Service Management vendors before choosing infraEnterpise for the high-profile project.
According to Aspiren's Nigel Watson, "Compliance with best practice processes was one of the essential criteria in our choice of supplier and we felt that the way in which the Infra application was fully ITIL aligned really shone through. Infra's integrated Workflow was also a real differentiator for us. We are not only using it to manage the NPMF project delivery but for our own internal Service Desk too.
"After a successful trial of the NPMF, we were on a tight deadline to implement the Framework nationwide within 12 months. Infra listened carefully to each of our requirements and responded extremely positively to our demanding timelines."
Aspiren is now planning to automate processes within its own internal Service Desk using Infra for Incident and Service Level Management. The Infra solution is underpinned by a unifying Configuration Management Database (CMDB) and provides comprehensive call tracking, escalation and reporting functionality. Aspiren's analysts will also use Infra's Knowledge Bank to assist them with managing calls.
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