DEWR drops Remedy for Infra
13 March 2003
The Federal Department of Employment and Workplace Relations (DEWR) has dropped major US IT Service Management outfit Remedy in favour of Sydney-based local player EMC Infra.
"We had Remedy for a number of years and we thought that we were just about due to go out and test the marketplace," DEWR director of change management Chris Adams said.
"Indeed we found that there were lots of alternatives that were not around at the time that we got Remedy in."
Mr Adams said Infra offered better overall value than Remedy and was more suited to the Department's operations, being web-based. "Our general philosophy for packages and applications within the department is to be web based," he said.
Web-based applications offer several advantages for the department, Mr Adams said. These included easier updates and changes to applications. "Having to farm something out to the desktop client base is a major logistic exercise that we can avoid if it (the application) is essentially web-based," he said, adding that this also produces a cost saving.
Mr Adams said that users within the department are also comfortable with a web interface and that it allowed the department to have more input on the interface and processing methods.
He said Infra being a local company was also a factor in the department's decision, saying it meant that Infra was "better positioned to respond to our needs".
"Being an Australian company carries some weight with us," he said. All development of the infraActive product is done at the company's facility in Sydney. The Infra application was licensed to DEWR for 70 concurrent users.
Other major Infra clients using the product include Adobe, RMIT, St George Bank and the NSW Police Service.
By Chris Jenkins, Sydney
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Employment and Workplace Relations