Infra Vendor of Choice for Helpdesk Managers

News
January, 2007

A recent survey by the Help Desk Association Australasia (HDAA) of more than 300 helpdesk managers found that EMC Infra’s 100 per cent web-based service management software, Infra, is used by more of their members than any other Help Desk tool.

Infra’s popularity with HDAA members has surged over the past 12 months, with an increase of 25 per cent on the results of last years’ survey.

Andy Wade, Managing Director of EMC Infra says “The Help Desk and IT Service Management markets are now in a state of maturity and the majority of our new business is replacing existing systems. Our latest offering, Infra Version 8, provides advanced service support and integration capabilities based on ITIL and KCS industry best practice. Infra continues to experience strong, sustained growth both here in Australia and in the USA and UK markets.”

About HDAA

HDAA is the Australasian partner to the world's largest membership community for Help Desk and support center professionals, HDI-USA.

HDI is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications, encouraging member collaboration through events and online forums, and establishing internationally recognized, standards-based industry certification and training programs. www.hdaa.com.au

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