Société

Carrières - Travailler avec un leader dans les logiciels de IT Service Management

La croissance continue et le succès d'Infra Corporation n'ont été possibles que grâce au talent d'une équipe internationale de professionnels. Infra favorise un environnement de travail au sein duquel des personnes enthousiastes et entreprenantes peuvent apporter une contribution significative au succès de l'entreprise.

Nous vous invitons à consulter régulièrement cette page pour les offres d’emploi en France.

En plus des postes détaillés sur cette page, Infra propose régulièrement des opportunités pour rejoindre les équipes commerciales (notamment aux USA) et de développement (Sydney - Australie). Pour consulter ces offres et obtenir plus de renseignements sur ces postes, merci de contacter la Direction Régionale d’Infra appropriée.

Note: Only people with the right to work in UK to apply for this position.

• Consultant (Guildford/Woking Area)
• 1st Line Support Officer
• Second Level Support Consultant

In addition to the specific roles detailed on this page, Infra offers ongoing opportunities in the areas of Sales (within the USA) and Product Development (Sydney office). To enquire about submitting your resume for these opportunities, please contact your regional Infra head office.

Positions available in Australia

Note: Only people with the right to work in Australia to apply for this position.

• Complex Data Mining and Visualisation software Designer (Sydney, NSW)
• Consultant I (Canberra, ACT)
• Consultant II(Sydney, NSW)
• Consultant III(Melbourne, VIC)
• 2nd-Line Technical Support Position
• QA(Sydney, NSW)
• Application Developers and Report Developers
• French-speaking Technical Writer/Business Analyst
• French-speaking Marketing Writer

Consultant

Reporting to : Consulting Manager
Location : Guildford/Woking Area
Salary : £35-45k package based on experience
Industry : IT

Overview

• Consulting to Blue Chip clients
• Enterprise software vendor environment
• Leading edge web technologies
• Project Management responsibility
• $Neg package

This exciting all-rounder role will appeal to a consultant who has hands on experience in getting solutions implemented on time and within budget. This role is for someone that has the drive and initiative to make things happen of their own accord, rather than waiting around for someone to give them the answers. You won't be afraid to get your hands dirty, nor to stand up in front of senior executives and give a successful presentation. This is a true all-rounder role.

The key experience required for this role includes:

• Business Analysis
• Solution and Process Design
• Functional and Technical Design
• Software Implementation
• IT Service Delivery
• Project Management
• Process Engineering

Experience in applying a technology solution to achieve delivery of the business benefits is key. You must have demonstrable experience of all stages of the SDLC.

Additionally, you will have excellent communication and presentation skills, and have the ability to overview new concepts to all levels of management.

Ideally you will have a successful track record in the management of projects involving the ITIL framework.

Sales awareness is mandatory for this position.

The role will include some travel interstate.

Position requirements

• Computer Science degree or equivalent industry experience.
• Software implementation experience.
• Understanding of all aspects of the SDLC.
• Business Analysis and solution design experience.
• Technical competence in web and application technologies.
• The ability to apply theory to “real world” situations.
• Strong consultative skills.
• Excellent oral and written communication skills.
• Superior analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• The ability to work autonomously.

Please email your cover letter and resumè, in confidence, to infra304uk@infra.com.au, quoting Reference No.: INF304UK.

1st Line Support Officer

Reporting to : Support Manager
Location : UK
Salary : £20-30k package based on experience

• Leading edge software house, web application
• Plenty of client contact
• Excellent verbal and written communication skills required
• First class organisational skills required.

Overview

A fantastic opportunity for an excellent communicator to join a leading edge software house in Send, Surrey location. This is an exciting role for a dynamic self-starter, with plenty of client contact and responsibility.

Reporting to the Technical Manager, you will be the main front-line support person for Infra's blue chip client base, working closely with 2nd and 3rd line support to ensure issues are resolved. You will be dealing with clients on the phone and via email - your verbal and written communication skills will therefore be second to none.

You must have the ability to prioritise multiple issues and escalate them when relevant, and be able to stay calm under pressure. You must have a willingness to accept responsibility and take ownership of issues, and be able to meet deadlines. You enjoy working both individually and in a team environment, and you must possess excellent interpersonal skills.

You will preferably have some qualifications in an IT related discipline, and have support and client management experience. You must have a track record of providing 1st Line support in a IT environment, preferably for software.

This is a rare opportunity to join a leading edge technology company that is being primed for it next stage of growth. Infra Corporation is recognised as a world leader in IT Service Management solutions, and has profitable operations in the US and APAC markets.

Specific Responsibilities

Specific responsibilities of this role are:

• Providing 1st line functional end-user support to UK clients
• Providing 1st line technical support to UK clients
• Liaising with 2nd and 3rd line support team members on the resolution of issues
• Liaising with Account Managers to ensure correct prioritisation of client issues
• Recreating problems that have been identified in the market with Infra products
• Assisting with Knowledge Base documentation
• Managing deployment libraries and releases to clients

An attractive Salary will be negotiated with the successful candidate.

Please email your cover letter and resumè, in confidence, to infra305uk@infra.com.au, quoting Reference No.: INF305UK.

Second Level Support Consultant

Reporting to : Support Manager
Location : UK
Salary : £25-35k package based on experience

Overview

Come and work for an entrepreneurial, cutting edge company developing state of the art applications. Infra Corporation is a successful Australian software developer with a strong global presence.

You will be providing application and technical support to our clients who include many well known blue-chip international and UK companies across commercial and government sectors. The role requires strong communication, problem solving, and client management skills.

Exposure to supporting applications in a vendor environment would be advantageous, as would experience with SQL Server and Oracle. Knowledge of ITIL will be highly regarded.

Key Skills

• Ability to deliver first class customer support via the phone, email and web
• Ability to troubleshoot and diagnose bugs/problems rapidly and accurately
• Fast learner and analytical thinker
• Excellent written and verbal communication skills
• Professional attitude and work ethic
• Ability to work in both a help desk team environment and with minimal supervision
• Strong time management skills

Specific Responsibilities

• Providing 2nd line functional end-user support
• Providing 2nd line technical support to clients and global partners
• Recreating problems that have been identified in the market with Infra products
• Liaising with developers on the resolution of issues
• Preparing and testing system fixes/batches for release to clients
• Assisting with Knowledge Base documentation
• Managing deployment libraries
• Setup of testing environments

Infra's Culture

Infra fosters a working environment where individuals can make significant contributions to the success of the company. You must be enthusiastic and a self-starter. The rewards are:

• Constantly working with new and evolving technologies
• A challenging technological environment
• A financially stable employer
• New career opportunities within a rapidly growing international company

An attractive salary package will be negotiated with the successful applicant.

Please email your cover letter and resumè, in confidence, to infra306uk@infra.com.au, quoting Reference No.: INF306UK.

Pour plus d’informations sur nos produits et services contactez Infra

Infra propose des solutions de Help Desk et ITIL Service Management incluant Gestion des Incidents, Gestion des Problèmes, Gestion des Mises en Production, Gestion des Configurations, Gestion des Niveaux de Service et Gestion de la Disponibilité.