Company

Partnerships

VMware has built firm relationships with leading technology and services companies, contributing to VMware Service Manager's strength in the marketplace by allowing us to keep pace with the major developments in the service management industry.

Pink Elephant

Pink Elephant is a leader in IT management best practices, including ITIL (IT Infrastructure Library). Serving the North American and Asia-Pacific regions, it specializes in IT management best practice education, consulting and global hosting services.

Pink Elephant has awarded VMware its enhanced PinkVerify™ certification for ITIL Service Management. The enhanced certification verifies VMware for Incident, Problem, Configuration, Change, Service Level, Availability and Release Management. VMware's decision to seek an enhanced level of certification reflects its commitment to providing a true enterprise solution.

Consortium for Service Innovation™

The Consortium is a non-profit alliance of service and support organizations. Through a process of collective thinking and shared experience, the members develop and validate innovative ways to improve customer support. This work bridges emerging academic thinking and research to practices which optimize business results.

VMware has been recognized as Knowledge Centered Support (KCS) Verified by the Consortium for Service Innovation™. KCS is an open approach to Knowledge Management where articles are created directly from support calls and the original problem description is preserved as part of the knowledge article. KCS Verified status gives VMware's clients independent assurance that VMware provides an IT Service Management solution that is based on industry best practice.

IT Service Management Forum (itSMF)

The IT Service Management Forum (itSMF) is the only internationally recognized and independent organization dedicated to IT Service Management. It is a not-for-profit organization, wholly owned, and principally operated, by its membership.

The itSMF is a major influence on, and contributor to, industry best practice and standards worldwide. It works in partnership with a wide range of governmental and standards bodies worldwide.

VMware is an active member of the itSMF in North America, the United Kingdom and Australia.

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VMware Service Manager provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software. Copyright © 2010 VMware, Inc. All rights reserved.