Company
About VMware Service Manager
VMware Service Manager automates, supports and enhances IT Service Management in enterprise organisations. Developed on the foundations of ITIL best practice, VMware Service Manager delivers flexibility, visibility and control by enabling an integrated Service Desk function, self service and request fulfilment, enhanced Change and Configuration Management, next generation Asset Management, a service-centric federated CMS, as well as key processes related to Workflow, Incident, Problem, Event, Change, Configuration Management and ensuring IT compliance.
About VMware
VMware (NYSE:VMW), delivers solutions for business infrastructure virtualization that enable IT organizations to energize businesses of all sizes. With the industry leading virtualization platform—VMware vSphereTM—customers rely on VMware to reduce capital and operating expenses, improve agility, ensure business continuity, strengthen security and go green. With 2009 revenues of $2 billion, more than 170,000 customers and 25,000 partners, VMware is the leader in virtualization which consistently ranks as a top priority among CIOs. VMWare is headquartered in Silicon Valley with offices through the world and can be found online at www.vmware.com
Milestones
2010
Ionix for Service Management becomes VMware Service Manager
2009
Infra becomes Ionix for Service Management.
Infra acquired by EMC Corporation – the world leader in infrastructure management solutions 2006
Infra Version 8.0 Released
Infra wins UK HITSS Award for Best Use of Technology
Version 8.0 verified for all ITIL processes including Availability Management 2005
Infra's Knowledge Management process verified for Knowledge Centered Support by the Consortium for Service Innovation 2003
Infra is launched, with enhanced support for ITIL Service Management best practice processes, .NET integration and comprehensive Customer Portal facilities.
Infra is certified as .NET Connected, following independent testing by VeriTest on behalf of Microsoft 2002
Infra awarded PinkVerify ITIL certification from Pink Elephant.
Japanese language version developed. 2001
Infra named a Microsoft Gold Partner for Software Products. Infra is additionally named by Microsoft as one of five worldwide regional winners in its CRM Solution of the Year award 1999
Infra launches infraActive as one of the first 100% Web Service Management applications in the market, and the only one to provide a unique Windows style interface 1995
USA regional head office established 1994
Change Management is incorporated into the application as a valuable component of the growing helpdesk role 1993
First international distributor (subsequently the European regional head office) appointed in London 1991
EMC Infra is established with the launch of the 'Helpdesk Manager' application, the second only helpdesk product in the world to fully utilize the Windows environment
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